1. Paying for a 101 Application subscription
Payment is made on the website and in the technical support bot @TechSupport101Bot through CloudPayments.
The following payment methods are available:
- Mastercard, Visa and МИР bank cards;
- Using the T-Pay, СБП and Долями services.
Instructions: How to pay for a subscription.
2. Paying for a subscription in app stores
You can pay for a subscription in your mobile device's app store: App Store, Google Play or AppGallery.
3. Refund terms
1. The Company does not refund the Customer for properly provided subscription access services, including where the Customer unilaterally terminates the offer agreement for reasons unrelated to the Company's culpable actions.
2. The Company does not refund the Customer if it restricts the Customer's access to subscription features because the Customer has breached the terms of the offer agreement and the user guide for the mobile application.
3. The Company refunds the Customer if, through its own fault, it has not provided access to subscription features, provided that the Customer has fulfilled the access-related obligations set out in the offer agreement, in full.
4. The Company refunds the Customer if it has performed its obligations to provide access to subscription features inadequately or incompletely.
5. If the requirements concerning the scope and quality of subscription access services are breached, the Customer must send the Company a written refund request. The Customer must send the request to the Company's email address support@101-app.com no later than 1 business day after identifying the inadequate quality of the services.
6. The refund request must contain:
- the surname, first name and patronymic of the person requesting the refund
- the payment date and amount
- the reasons for the refund
- the payer's passport details or the paying organisation's INN
- the bank account details for transferring the refund (the details of the account from which payment was made must be provided)
- a phone number, email address and postal address for contacting the refund recipient.
7. The Company must review the Customer's request within 10 business days of receipt.
8. If the Company finds the Customer's claims justified, the refund will be made to the bank card within 30 business days of receipt of the Customer's refund request.
9. Payment system fees and other bank expenses are not reimbursed by the Company.
10. Cash refunds are not permitted for card payments.